Diginext Customer Support

Support

How can we help?

Frequently Asked Questions (FAQ)

We specialize in Articifial Intelligence (AI) and Machine Learning (ML) implementations, blockchain engineering, custom application development, software integration, and digital transformation solutions.

We work with organizations of all sizes and tailor our services to meet each client's needs and budget.

Yes, we work with clients across North America, Europe, Asia-Pacific, and other regions. Our team is experienced in remote collaboration and managing cross-timezone projects.

We primarily serve Aviation, Healthcare, Legal and Telecommunications sectors, but are open to other industries as well.

Yes, we offer strategic consulting to help assess feasibility, define the problem, and build a roadmap. We also organise and run on-site workshops to kickstart your project(s).

We’re headquartered in Amsterdam, Netherlands, with additional offices in Boston, USA, and Tel Aviv, Israel.

AI Implementation

We implement machine learning models, natural language processing (NLP), computer vision, recommendation systems, and predictive analytics.

Absolutely. We specialize in integrating AI models with existing software, APIs, and data pipelines.

We follow industry best practices including encryption, anonymization, GDPR compliance, and secure cloud environments.

Both. We can fine-tune pre-trained models or develop custom models based on your unique requirements and data.

Historical data relevant to the business problem — structured or unstructured — is usually required. We’ll help you identify what's needed.

Yes, we provide full MLOps support including deployment, CI/CD pipelines, versioning, and performance monitoring.

It depends on scope and complexity, but typical projects range from 8 weeks to 6 months.

Yes, we run fairness audits and apply techniques to reduce bias and ensure transparency in AI systems.

We work with platforms like AWS SageMaker, Google Vertex AI, Azure Machine Learning, Hugging Face, and others.

Yes, we offer ongoing support and model lifecycle management to keep your AI models relevant and accurate.

Application Development

We build web, mobile (iOS and Android), desktop, and cross-platform applications.

Both — we use native technologies (Swift, Kotlin) and frameworks like React Native and Flutter.

Discovery → UI/UX Design → Development → Testing → Deployment → Maintenance.

Yes, we often collaborate with internal teams as technology partners or as an extension of your workforce.

Yes, we offer maintenance contracts for updates, bug fixes, performance optimization, and feature enhancements.

Yes, we help clients launch MVPs quickly to validate ideas and enter the market faster.

Simple apps can take 6–8 weeks; complex systems may take 3–6 months or longer.

Absolutely. We provide full design services including wireframes, prototypes, and interactive user journeys.

Yes, we frequently integrate CRMs, ERPs, payment gateways, analytics, and other tools.

We use JavaScript, Python, Java, .NET, Node.js, React, Angular, Flutter, TensorFlow, and more.

Collaboration & Project Management

Contact us via the website or email. We’ll schedule a discovery call to discuss your needs and propose a solution.

We offer fixed project pricing for well-defined scopes and special rates for agile or evolving projects.

We use tools like Jira, Trello, ClickUp, Asana, and Slack to collaborate and communicate with clients.

Yes, you’ll be assigned a project manager or client success lead as your main point of contact.

Yes, we’re happy to sign NDAs and SLAs to protect your IP and establish expectations.

Security & Compliance

We follow OWASP guidelines, perform code reviews, use secure coding practices, and run regular security audits.

Yes, we design systems in accordance with applicable compliance requirements such as GDPR, HIPAA, and others.

Yes, we offer manual and automated security testing in collaboration with certified partners.

AWS, Azure, Google Cloud, and private/on-prem solutions depending on client requirements.

We use encrypted storage, scheduled backups, and redundant infrastructure to ensure data integrity.

Billing & Support

Invoices are typically issued monthly or per milestone. Payment terms are discussed during contract signing.

Yes, we offer tiered support packages based on response time, hours of coverage, and SLA levels.

You can use the tools agreed upon per contract, such as Slack, Jira or our support portal. Please include screenshots and a description.

Standard SLA is within 24 hours. Priority clients may receive faster responses based on their support tier.

Yes, we provide user manuals, technical documentation, and optional training for your team.

Still have a question? Please contact us for more information.

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